 |
|
|
| ARAMARK Remote Workplace Services - Position Details - LODGE MANAGER |
Apply for this job now!
|
| Job Number: |
|
1040
|
| Date Posted: |
|
8/13/2010
|
| Start Date: |
|
8/13/2010
|
| Title: |
|
LODGE MANAGER
|
| Location: |
|
Travers Food Service Ltd. Head Office |
Accommodation Provided:
|
|
Yes |
Salary:
|
|
|
Description:
|
|
JOB TITLE: LODGE MANAGER
DEPARTMENT: HOUSING AND KITCHEN
DIRECT REPORT: OPERATIONS MANAGER
PURPOSE:
A big part of ARAMARK Remote Workplace Services is our catering and food service. The importance of a clean and well-maintained camp should never be underestimated. First impressions of any camp are made when the customer or visitor opens the door and steps inside. Pride in quality food service is a crucial aspect to all clients. Reporting to the Operations Manager, the Lodge Manager position is responsible for the overall organization and efficient accommodation and catering operation of ARAMARK Remote Workplace Services Facilities, including, but not limited to, employee relations, performance management, administration, supply procurement, sanitation, hygiene, and safety.
PRIMARY RESPONSIBILITIES:
1. Oversee all lodge operations. This will include, but is not limited too: lodge start-ups and shut-downs, operational duties, administration duties, maintenance duties, successful commissary operation, budget responsibilities, inventory responsibilities, labour costs, client satisfaction and successful kitchen operation
2. Successful kitchen operation will include, but is not limited too:
Ensure all food items are properly served, stored, and discarded as per HACCP (Hazard Analysis Critical Control Point) and food safety standards.
Proper portioning of food items in accordance to Client contract and ARAMARK Remote Workplace Services policies and procedures
Ensure food costs and product inventory are kept in accordance with ARAMARK Remote Workplace Services policies and procedures.
3. Meet daily with Head Camp Attendant and Chef to discuss any duties or requirements pertaining to scheduled work. Delegate and ensure tasks are completed in a timely manner.
4. Maintain ongoing communication and working rapport with all ARAMARK Remote Workplace Services customers or clients. Ensure that the client or customer is satisfied with the overall service, cleanliness, and maintenance of ARAMARK Remote Workplace Services facilities.
5. Work with Operations Manager to achieve personal and company goals.
6. Provide supervision, guidance and support to all ARAMARK Remote Workplace Services housing staff and kitchen management. This will include, but is not limited to: training and development through coaching and mentoring, delegation of assigned job tasks, direction and assistance with personnel problems, and employee evaluation and performance management.
7. Act as a communication liaison between field staff and Operations, Operation Manager, Facilities, Warehouse Supervisor, and Human Resources. Maintain constant communication with ARAMARK Remote Workplace Services regarding all matters or concerns that occur. This will include, but is not limited to: notice of personnel problems, food, and equipment problems, lodge shut downs, etc.
8. Ensure that all ARAMARK Remote Workplace Services staff complies will all safety policies and procedures. Safety meetings must be held on the 1st and 15th of each month and meeting minutes must be sent to the main office. Use the Daily Toolbox Talk form to assist in safety meetings, and ensure that all staff report any accidents, safety concerns, and work hazards.
9. Ensure personal hygiene of all employees and work areas are clean and sanitized at all times. Ensure that lodge and equipment are cleaned as per ARAMARK Remote Workplace Services cleaning schedules and Food Safety standards.
10. Maintain adequate numbers of qualified employees for lodge facility to meet daily working requirements at all times. Provide transportation of lodge employees between one or more ARAMARK Remote Workplace Services facilities and/or Edmonton head office when necessary.
11. Ensure that all paperwork is completed neatly, thoroughly, and accurately. All paperwork must be submitted to the Operations Department on a daily, weekly or monthly basis as required. Paper work will include, but is not limited to:
Lodge Manager Reports Lodge Managers must ensure that all lodge operation paperwork is completed in a timely manner. Lodge Managers must verify and submit paperwork including, but not limited to: Lodge manager daily reports, P&L statements, purchasing and receiving reports, inventory reports, commissary paperwork, kitchen reports, etc.
Meal Sheets - meal sheets are provided to track client and third party meals. All sheets must be sent in to the main office each week, even when there is no client on site. Be sure that each sheet contains the following information: client/customer name, lodge number and location with legal site description number. Ensure meal sheets are filled out neatly and accurately and ensure that each sheet is signed by the client and Chef.
Time Sheets time sheets must be filled out for all staff hours. Sheets must be submitted or faxed into the main office every Sunday (they must be received no later than Monday morning). Ensure that hours recorded on time sheets are accurate and all time sheets are filled out neatly and properly. Ensure that all staff initial their individual hours worked to eliminate any time sheet concerns.
Inventories all lodge and kitchen product inventory must be taken to avoid any errors in daily operation or meal production. Inventory must be completed on a scheduled basis usually at the end of each week and each month end. Inventory reports must be submitted to the main office no later than 3 days after the scheduled day. A follow up phone call must be made to ensure that the inventory information was received. Ensure that inventory levels are appropriate for the number of clients to be served. Inventory of meat products should match the facility menu plan for the week. Ensure that each inventory sheet contains the following information: weight, measurement and size of items (If the item weighs less than 0.5, it is to be counted as zero. If the item weighs more than 0.5, it is to be counted as one), inventory date, facility name, and location.
Human Resources Ensure all employee paperwork is filled out properly to provide an open flow of communication between ARAMARK Remote Workplace Services facilities, Human Resources, and Management. Paperwork will include, but is not limited to: staff changes, incident reports, corrective action forms, performance evaluations, WCB Workers Compensation Board forms (injury investigation package), wage changes, employee packages/contracts, and timesheets.
SECONDARY RESPONSIBILITIES:
1. Ensure all staff carries out duties and responsibilities in a timely and safe manner while complying with all Food Safety standards and ARAMARK Remote Workplace Services policies and procedures.
2. Assist and direct with the start-up and shut-down of each ARAMARK facility when required. This will include, but is not limited to: inventory reports, overall cleaning duties.
3. Assist Operations Manager in gathering information or investigating accidents as it pertains to WCB (Workers Compensation Board) Management.
4. Comply with all HACCP, Food Safe, and WHMIS standards.
5. Comply with all ARAMARK Remote Workplace Services policies and procedures.
6. Any other duties as assigned by Operations Manager, Field Supervisor, or Human Resources.
STAFF SUPERVISORY/MANAGEMENT RESPONSIBILITIES:
Lodge Managers are responsible for the coordination and supervision of all staff working in ARAMARK Remote Workplace Services facilities. Numbers of employees under supervision are dependant upon the particular ARAMARK Remote Workplace Services facility assigned, and fluctuate to match business needs.
FINANCIAL RESPONSIBILITIES:
Budget responsibility
INTERACTION WITH PATRONS AND PUBLIC:
The Lodge Manager provides respectful and courteous service to all ARAMARK Remote Workplace Services clients and employees. Interaction and communication with clients and employees may be carried out by telephone, in person, by written communication or by computer.
PHYSICAL DEMANDS:
Lodge Managers must perform a variety of physical duties within the position. A list of general physical requirements is provided below:
Must be able to lift, carry, or pull up to 50 lbs.
Ability to climb ladders, step stools, or stairs.
Do a combination of standing, walking, squatting, or kneeling.
Ability to perform repetitive hand work, which requires full use of both hands.
Ability to perform work with arms at full length.
Must be able to work with arms above shoulder height.
WORKING CONDITIONS AND ENVIRONMENT:
All Lodge Managers are required to work on a rotational schedule. Hours worked will transpire during weekdays, weekends, and general holidays. This position may be required to work split shifts. Lodge Managers generally work in a very remote location where there is limited access to and from the ARAMARK Remote Workplace Services facility with extended travel to and from site. Travel to and from site will be provided by ARAMARK. Lodge Managers will be required to perform duties in indoor and outdoor working conditions.
KNOWLEDGE AND SKILLS REQUIRED:
1. Must possess good communication, interpersonal and organization skills.
2. Must be able to work effectively and efficiently supervised and unsupervised.
3. Must have strong decision making and delegation skills.
4. Must be in good health and physical condition to perform duties assigned.
5. Must have 4 or more years experience in a related field of work, preferably a lodge catering environment. Candidates must have 3 or more years experience in a managerial role.
6. Must be fluent and literate in the English language.
7. Knowledge of computer skills is mandatory. Intermediate knowledge of MS Word and MS Excel and electronic mail is required.
8. Knowledge of Lodge Manager Database programs and retail (POS) Point of Sale systems is required.
9. Basic knowledge of payroll programs is required.
10. WHMIS (Workplace Hazardous Materials Information System) certification is mandatory.
11. Fist Aid certification is an asset.
12. HACCP (Hazard Analysis Critical Control Point), Basic, and Advanced Food Safe training mandatory.
13. Knowledge of ARAMARK Remote Workplace Services policies and procedures.
This job description must be presented to candidate with all HOUSING and KITCHEN department job descriptions. This will include:
Head Camp Attendant
Clerk/Commissary
Camp Attendant
Janitor
Maintenance Worker
General Helper
Dishwasher
Head Mess Hall Attendant
Sandwich/Salad Maker
Second Cook
Breakfast Cook
Baker
Fist Cook
Chef
|
| Position Closed: |
|
No |
Apply for this job now!
|
| |
| |
|
|
